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Technical Support
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Technical Support Methodology
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We provide Free Tier One Technical Support
24 hours a day, 7 days a week via Live Chat, Telephone, E-mail and our Online
Support Form. The purpose of iKnowledge's Tier One support is to
collect and disseminate information on services that affect our
entire customer base. These services include, but are not limited
to, "Hands On Support", Network Monitoring, Ping (ICMP) Monitoring, and DNS Configuration.
When you contact Technical Support via Live Chat, Telephone and/or E-mail you
will receive real time information from a live person.
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Contact Information
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We provide Free Tier I Technical Support
24 hours a day, 7 days a week via Telephone, E-mail and our Online
Support Form. Support Requests will be escalated based upon the
severity of the issue and the Support Plan of the Customer.
Call us 1.717.427.1736
Use the Online Support Form
E-mail us support@iKnowledge.net
Sales Support
Our Sales Department is available 24 hours
a day, 7 days a week for more information on our Services or to
place your order.
Call us 1.717.427.1736
Use the Online
Support Form
E-mail us sales@iKnowledge.net
Partner Programs
We have a comprehensive Partner Program that
is beneficial for Affiliates, Resellers and Vendors. If you are
interested in learning more about Partnering with iKnowledge please
contact us today.
Use the Online
Support Form
E-mail us partners@iKnowledge.net
Billing Support
Our Billing Department is available 24 hours
a day, 7 days a week to assist you with your payment options or
billing questions.
Call us 1.717.427.1736
Use the Online Support Form
E-mail us billing@iKnowledge.net
Abuse and Security
Use the Online Support Form
E-mail us abuse@iKnowledge.net
Company Information
Main 1.717.427.1736 (US and International)
Facsimile 1.717.427.1565
iKnowledge
An infraHOST Company
218B W. Main Street
Leola, PA 17540
USA
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