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Technical Support

Technical Support Methodology
We provide Free Tier One Technical Support 24 hours a day, 7 days a week via Live Chat, Telephone, E-mail and our Online Support Form. The purpose of iKnowledge's Tier One support is to collect and disseminate information on services that affect our entire customer base. These services include, but are not limited to, "Hands On Support", Network Monitoring, Ping (ICMP) Monitoring, and DNS Configuration. When you contact Technical Support via Live Chat, Telephone and/or E-mail you will receive real time information from a live person.

Contact Information
We provide Free Tier I Technical Support 24 hours a day, 7 days a week via Telephone, E-mail and our Online Support Form. Support Requests will be escalated based upon the severity of the issue and the Support Plan of the Customer.
    Call us 1.717.427.1736
    Use the Online Support Form
    E-mail us support@iKnowledge.net

Sales Support
Our Sales Department is available 24 hours a day, 7 days a week for more information on our Services or to place your order.
    Call us 1.717.427.1736
    Use the Online Support Form
    E-mail us sales@iKnowledge.net

Partner Programs
We have a comprehensive Partner Program that is beneficial for Affiliates, Resellers and Vendors. If you are interested in learning more about Partnering with iKnowledge please contact us today.
    Use the Online Support Form
    E-mail us partners@iKnowledge.net

Billing Support
Our Billing Department is available 24 hours a day, 7 days a week to assist you with your payment options or billing questions.
    Call us 1.717.427.1736
    Use the Online Support Form
    E-mail us billing@iKnowledge.net

Abuse and Security
    Use the Online Support Form
    E-mail us abuse@iKnowledge.net

Company Information
Main 1.717.427.1736 (US and International)
Facsimile 1.717.427.1565
iKnowledge
An infraHOST Company
218B W. Main Street
Leola, PA 17540
USA

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