Technical Support

Technical Support Methodology

We provide Free Tier One Technical Support 24 hours a day, 7 days a week via Live Chat, Telephone, E-mail and our Online Support Form. The purpose of iKnowledge's Tier One support is to collect and disseminate information on services that affect our entire customer base. These services include, but are not limited to, "Hands On Support", Network Monitoring, Ping (ICMP) Monitoring, and DNS Configuration. When you contact Technical Support via Live Chat, Telephone and/or E-mail you will receive real time information from a live person.

Contact Information

We provide Free Tier I Technical Support 24 hours a day, 7 days a week via Telephone, E-mail and our Online Support Form. Support Requests will be escalated based upon the severity of the issue and the Support Plan of the Customer.     Call us 1.717.427.1736     Use the Online Support Form     E-mail us support@iKnowledge.net Sales Support Our Sales Department is available 24 hours a day, 7 days a week for more information on our Services or to place your order.     Call us 1.717.427.1736     Use the Online Support Form     E-mail us sales@iKnowledge.net Partner Programs We have a comprehensive Partner Program that is beneficial for Affiliates, Resellers and Vendors. If you are interested in learning more about Partnering with iKnowledge please contact us today.     Use the Online Support Form     E-mail us partners@iKnowledge.net Billing Support Our Billing Department is available 24 hours a day, 7 days a week to assist you with your payment options or billing questions.     Call us 1.717.427.1736     Use the Online Support Form     E-mail us billing@iKnowledge.net Abuse and Security     Use the Online Support Form     E-mail us abuse@iKnowledge.net Company Information Main 1.717.427.1736 (US and International) Facsimile 1.717.427.1565 iKnowledge An infraHOST Company 218B W. Main Street Leola, PA 17540 USA